Adelaide Festival Centre is committed to ensuring our programs are accessible and your time with us is enjoyable. We provide a number of accessible facilitates including: wheelchair loan service, assistive hearing systems, accessible toilets, accessible seat allocations, and access friendly drop off/pickup locations.
Please note: there is no stair-free access to Artspace. When booking tickets, please inform the BASS operator if you have specific access requirements.
For all other access enquiries please contact Patron Services on (08) 8216 8600 or firstname.lastname@example.org
How to Book?
Phone: Please contact BASS on 131 246 and advise the BASS operator of your access requirements so that we can provide you with appropriate advice and the best possible seating available.
In person: BASS Outlets are open from 9.00 - 6.00, Monday - Saturday.
Writing: You can also fax or write in your booking request to BASS, GPO Box 1269, Adelaide 5001 or fax 8231 0550. For bookings in writing, we require the first and surname, address, contact e-mail, credit card details along with performance and access seating requests etc.
Email: You can also email your booking request to email@example.com
Online Access bookings are not currently available.
In the Stalls, Row W has removable seats to accommodate patrons who wish to remain seated in their wheelchair or to allow ease of access to transfer to a theatre seat.
Boxes 1 and 4 plus selected seats in Stalls, Row L have removable seats to accommodate patrons who wish to remain seated in their wheelchair or to allow ease of access to transfer to a theatre seat.
Patrons using a wheelchair and those unable to manage stairs can be seated in the Balcony or on floor level depending on the venue configuration.
Please contact BASS on 131 246 to request access seating and inform the operator of your requirements.
Please note: In the unlikely event of a power failure, lifts will not operate and venue evacuation may take place via stairs. Patrons using wheelchairs and with mobility impairment will be assisted during the evacuation process.
Festival Theatre and Dunstan Playhouse have hearing loop facilities, limited to particular seats in the venues. If this is required, please mention it to the BASS operator at the time of booking.
Hearing Assistance Packs
Audience members who require hearing assistance are now able to enjoy the show via the Beyerdynamic Hearing System. In the Festival Theatre, Her Majesty’s Theatre, Dunstan Playhouse and Space Theatre, patrons may borrow a small transmitter pack with the choice of either an inductive neck loop (for use with a hearing aid with a t-setting) or a set of headphones (for patrons without a hearing aid or a hearing aid without a T-Setting) to amplify the performance. Patrons may also bring their own headphones if they desire.
Transmitter packs are available on a first come first served basis. Patrons should arrive at least half an hour before the performance to collect their pack from the Cloakroom in the Festival Theatre Foyer. Patrons will be required to leave a driver's licence or some form of photo ID as a deposit until the pack is returned.
This is made possible due to generous donations given to Adelaide Festival Centre Foundation.
Accessing the Venue
Access ramps and bridges provide accessible, stair free access to all of our venues.
A lift is located either side of the Festival Theatre auditorium with access to all levels.
Boxes are accessible from foyer level with no stairs. Lifts are available with access to Row L, Seats 8–11 and 32–35.
No lift access available. Stair-free seating is available at the upper balcony level only.
Malt Shovel Taphouse:
Lift access is available via the Playhouse Foyer (please request access at the Dunstan Playhouse Information Desk) and outside via the plaza.
No lift access available. There is no stair free access to Artspace.
Accessible toilets are available in Festival Theatre and Dunstan Playhouse/Space Theatre foyers.
Please contact Festival Theatre Stage Door on 08 8216 8724 to book a wheelchair loan free of charge when you attend your performance.
Booked wheelchairs can be collected at your venue concierge desk from 90 minutes pre-show and must be returned within 30 minutes of the show finishing. Patrons will be required to leave a driver's licence, credit card, or government issued photo ID as a deposit until the wheelchair is returned. Wheelchairs must not be taken off site. Please coordinate patron pick-up and drop-off locations accordingly.
Except in emergency situations, we cannot provide staff to assist with patron wheelchair use. Adelaide Festival Centre participates in the Companion Card program for patrons who require attendant care support during their visit. For more information: http://www.companioncard.org.au/
Assistance Animal Friendly
Every theatre and event/function area of Adelaide Festival Centre is assistance animal friendly.
Adelaide Festival Centre’s Overture Program commenced in August 1989 as an audience development initiative. The program promotes access to those members of the community who, for social and economic reasons, are otherwise unable or unwilling to attend. To qualify for the program, participants must be members of a registered not-for-profit organisations with an objective for the achievement of social justice for a disadvantaged group within society.
Discounts and Concessions: Companion Card
Many presenters at Adelaide Festival Centre are Companion Card Affiliates. Please check with the BASS operator when making your booking.
Adelaide Festival Centre - Cashless Venue
Adelaide Festival Centre’s Box Office and food and beverage outlets became cashless on 1 October 2018. The majority of our patrons use debit or credit cards and we are pleased to offer a more efficient service, improving transaction speed and staff safety. We know some patrons will not be able to pay with card and we will always have cash facilities available for exceptional circumstances.
Adelaide Festival Centre - Plastic Straw Policy
Adelaide Festival Centre's standard straws are a hard paper. Plastic straws are available for patrons who request them. If you require a plastic straw with your beverage, please request one from your food and beverage attendant.
Further information about Access facilities and to book Access services, please email or write in your booking request to BASS, GPO Box 1269, Adelaide 5001 or firstname.lastname@example.org